Device warranty info

Quick answer

amaysim is committed to ensuring our customers have a seamless experience should they need to make a warranty claim, and all amaysim products are backed by a 2 Year Standard Care Warranty for total shopping confidence and peace of mind.

Warranty overview

We understand that issues (such as product defects) can sometimes occur and all amaysim products are backed by a 2 Year Standard Care Warranty for total shopping confidence and peace of mind.

This means if your product is faulty, or encounters a defect you will be entitled to a replacement, or repair for any manufacturing defect during this warranty period.

Your product may contain warranty documents on, or inside the packaging provided by the manufacturer of the product. Any such warranty documents have not been provided by amaysim, and are separate from the amaysim warranty.

Some warranty documents provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and if so, how you can go about making a claim.

Consumer Guarantees

Our goods also come with certain guarantees that cannot be excluded under the Australian Consumer Law, including that our goods are of acceptable quality.

  • You are entitled to a replacement or refund for breach of a guarantee that is a major failure and may also be compensated for any other reasonably foreseeable loss or damage.

  • You may also be entitled to have goods repaired or replaced if the goods are not of acceptable quality and the failure does not amount to a major failure

Please ensure you back up your data prior to sending any mobile phone back to us for assessment. You should be aware that any assessment of a mobile phone may result in a loss or corruption of data. amaysim is not liable to you for loss or corruption of data or content during the repair or replacement of your item, unless a guarantee applies that cannot be excluded under the Australian Consumer Law or amaysim has been negligent.

To learn more about our warranty policy please see:

Dead on arrival

Please contact us as soon as you become aware of a product that fails to function upon arrival so that we can attend to your claim immediately.

How to make a claim?

To make a warranty claim, you’ll need to contact us in order fill out and complete a warranty form.

When making a claim you may be required to present:

  • The item (or affected part)

  • The legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type

  • The IMEI or other serial number

Once completed, our warranty team will advise further instruction and provide a return merchandise authorization (RMA) code and the return address.

You’ll then be able to return your device, or the affected part (if it’s not the entire device) to the nominated service location.

Returning your defective device

When returning your device, it’s important to take the following details into consideration

  • It is the customer’s responsibility to use a suitable shipping method (preferably with tracking)

  • Customers sending item(s) internationally need to inquire and adhere to their local customs and courier service advice about declarations

  • Return postage to return the item to customers in Australia is included, where the device has been assessed and a fault is found

  • Return postage to international (non-Australian addresses) will be at the customer’s expense

  • We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for incoming or outgoing international shipments

  • In the event that our technician assesses the product and no fault is found, you will be responsible for return shipping costs

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