We're sorry to see you here. At amaysim, we strive to keep our customers happy and to offer excellent customer service, so we'll do our best to resolve your issue in a quick and effective manner.
1. Register your complaint
If you're experiencing an issue with your service, or if you need support, please contact us first for timely help.
If something went wrong with your amaysim experience and you're unhappy with our products or service, you can register a formal complaint by emailing us via the complaint form. We'll investigate and try to resolve your matter as quickly as possible.
We're happy to mail you a hard copy of the policy - just contact us to let us know your postal address.
If you are not satisfied with the outcome of your complaint or with the way in which we have handled the matter (including the timeframes for resolving your complaint), you can ask the relevant industry ombudsman to assist you.
For mobile complaints
Note: You'll need to give amaysim an opportunity to resolve your complaint before taking it to the TIO.
We aim to make the complaint handling process fair and accessible for everyone including customers and former customers with disabilities, those suffering from financial hardship and those from non-English speaking backgrounds. If you require any special assistance to articulate and lodge a complaint or have any special requirements, please tell us what they are when you get in touch with us and we will provide specialised support as needed.